Privacy Policy
Introduction
At Namami Retreat, Omkareshwar, we are committed to protecting the privacy, confidentiality, and personal information of all guests who visit our property or interact with our website. This Privacy Policy explains how we collect, store, use, and safeguard your personal data in compliance with industry standards and applicable laws.
By making a booking, visiting our website, or staying at Namami Retreat, you consent to the practices described in this Privacy Policy.
Information We Collect
We collect personal information only for providing smooth hospitality and improving guest experience. This includes:
- Personal Identification: Name, phone number, email, address, government ID (Aadhaar, PAN, Passport).
- Booking Details: Stay dates, room type, guest count, preferences.
- Payment Information: UPI/card details, billing records, transaction IDs.
- Website Data: IP address, device info, browser type, cookies, and browsing behavior.
How We Use Your Information
Your data is used only for essential operational and service purposes:
- To confirm and manage hotel reservations.
- To complete check-in and verify guest identity.
- To process payments through secure gateways.
- To send booking confirmations, alerts, and reminders.
- To deliver personalized services and improve guest experience.
- To comply with legal, safety, and regulatory requirements.
- To enhance website performance and digital experience.
Data Security
We follow strict data protection measures to ensure complete privacy:
- Secure encrypted servers for data storage.
- Firewall and anti-malware protection.
- Limited authorized access to guest information.
- Secure payment gateways and encrypted transactions.
- Regular system audit and security updates.
We take all reasonable steps to ensure your personal information remains confidential and protected.
Cookies & Tracking
Our website uses cookies to:
- Improve user experience and loading speed.
- Analyze website traffic and user behavior.
- Remember user preferences for future visits.
You may disable cookies anytime through your browser settings, but certain features may not function fully.
Your Rights
As a guest, you have the right to:
- Access your personal data stored with us.
- Request corrections or updates to your information.
- Request deletion of your data (except legal records).
- Withdraw consent for marketing communications.
- Seek clarification regarding how your data is used.
Contact Us
If you have any questions related to this Privacy Policy, feel free to contact us:
- Phone: +91-7621955555
- Email: info@namamiretreat.com
- Address: WARD 06, Mandhata Dream Colony, Omkareshwar, Madhya Pradesh 450554
We are always committed to safeguarding your privacy and ensuring a secure guest experience.